Frequently Asked Questions, answered
Do you change batteries, sell watch bands, and/or repair watches?
- Yes, yes, and when the stars are aligned.
Do I need to make an appointment, or can I just come in?
- No appointment is necessary, just waltz on in and we will take care of your watch needs.
Can I wait for my battery change, or do I have to come back later?
- We've had someone time us at 20 seconds for a watch battery change; it may take longer, but probably not more than 10 minutes. We do have some chairs you can sit in while you wait, and we've been told they're comfy.
How long will my mechanical repair take?
- We've all been told innumerable times patience is a virtue. With that virtue in mind, the typical time-frame for a mechanical repair is between 16 to 28 weeks (4-7 months) at this point, January 2021. It may take longer, if parts are needed and those parts are not readily available. If you have a mechanical watch emergency, please let us know that, as any time frame is able to be accommodated for the right amount of money.
Is my watch done yet?
- If you have not heard from us, then your watch is probably not done. There are occasions when we simply have not had an opportunity to contact you, but those times are few and far between. So please, refer to the above FAQ about the time-frame of a watch repair and eagerly - but not anxiously - await our call. We can absolutely promise we have not forgotten about your watch/sold it/burned the building down in a fit of pique. If you must contact us to inquire about the status of your repair, please click on the icon below to be directed to the "Contact Us" page.
Can you tell me about my watch? I don't need a repair, just information.
- While we do appreciate watches very much, and are happy to talk about them at length when given the opportunity, we've been told there must be a limit. So, with that in mind, we can look at a watch and give you a rough idea of when it was made based on it's appearance; this quick look is free! If you want the watch opened and researched, that's gonna cost ya. Research rates start at $10 for a serial number look-up on the movement, and go up from there depending on how much information you are looking for.
Can you tell me how much my watch is worth?
- We'd be happy to look at your watch and give you a rough idea of the price you could expect to get on a global forum such as Ebay. We do not offer written appraisals.
Is my watch worth fixing?
- We will never tell you your watch is not worth fixing, as there is monetary value and there is personal, sentimental value. We will let you know if you could expect to make your money back on the sale of your timepiece, should you choose to sell it after the repair.
Have you heard of "XXX" brand? What do you think of them?
- Due to the proliferation of micro- and fashion-branded watches, there are many we have not heard of. But! We love to learn about new watches and we REALLY love to talk about watches with people who have a passion for them. If there is a brand you are interested in, let us know, and we will find out what we can and get back to you!
Do you consign or buy watches?
- We do not buy or consign individual pieces, although we do buy estates for the right price.
My watch is making this noise (chugga chugga CLINK), can you give me a rough idea of the issue and the cost over the phone?
- ...No. Please bring your watch in for a free estimate, which we can generally do while you wait.
I live in Alaska/Chicago/Eden Prairie. Can I mail you my watch for a repair?
- We do not return ship vintage or antique watches, and we would encourage you to find a repair place nearer to you, or take a road trip out to see us in person! Mailing takes a lot of time, which we feel is better spend fixing watches than prepping them for a Pony Express ride.
How do you stay in business? Isn't everyone just looking at their phone now?
- Frankly, it's a mystery to us as well, but it keeps us off the streets and gives us something to do.